Donut Knowledge Base
Everything you need to know about our service
Donut is an innovative platform for creating business applications in messengers. It combines:
• A website constructor adapted for popular messengers
• An online booking and cataloging system for goods/services
• An automated bot for client communication
• A built-in CRM system for efficient business management
All this works as a single ecosystem, allowing your business to be where your clients are - in messengers.Donut is designed for businesses of any scale that want to effectively interact with clients in messengers:
• Beauty and health sector: beauty salons, spa centers, fitness clubs
• Retail: online stores, showrooms, boutiques
• Services: repair, cleaning, delivery
• Education: schools, courses, tutors
• Medicine: private clinics, dentistry, consultations
• Entertainment: restaurants, cafes, event agencies
The platform is especially useful for those who want to automate client interactions and add business processes to popular messengers.Donut is more than just a site in a messenger. It's a full-fledged CRM system for managing your business, integrated with popular messengers where most clients are today. Unlike regular websites, every visitor automatically becomes a potential client — their contacts are saved, and you can continue communication even after they leave.
The built-in bot handles routine tasks: answers typical questions, accepts orders and bookings, sends notifications. This significantly reduces the load on your managers and ensures instant response to client requests at any time of day. Plus, you don’t need to develop and maintain separate apps for App Store or Google Play — everything works through familiar messengers on any device.The main advantage for your clients is maximum convenience. They don’t need to install new apps or remember website addresses — everything happens in the familiar messenger. Here they can view your goods and services, place an order or book an appointment, get a consultation, and track the status of their order.
The entire history of communication, orders, and bookings is automatically saved in the chat and accessible from any device. Thanks to instant notifications in the messenger, clients are always aware of important events: booking confirmations, visit reminders, or information about special offers.Donut is unique in that it combines all the necessary tools for conducting business in messengers in one service. Unlike other platforms that offer either bot creation, a CRM system, or a website constructor, Donut provides a full ecosystem. It includes everything: from creating a site in messengers to managing the client base, from communication automation to sales analytics. At the same time, the platform remains easy to use and does not require technical skills.
You can launch your project on Donut in just a few hours, even if you have no technical skills. We’ve created an intuitive interface where each step of project creation is logical and simple.
To help you get started quickly, we’ve developed step-by-step training tips right in the interface and created a detailed knowledge base. And if you have questions, our support team is always ready to help.We provide a free 14-day period to fully test all the service’s features. During this time, you can create your project, evaluate the functionality, and choose the appropriate plan for your tasks. Current prices and plan descriptions can be viewed on the rates page.
You can contact the support team via email, chat on the site, or through messengers if provided by your pricing plan. For faster issue resolution, we recommend using priority support or a personal manager.